Do I need previous whitewater experience?
No. Our expert guides will teach you what you need to know for the trip.
Do I need to make a reservation?
For any guided outing, a reservation is generally required. Please contact us at least a few days out from your desired trip date to make your reservation.
Do I need to be in good physical condition?
River trips are moderately strenuous and do require a moderate level of physical exertion. There are weight limits for our kayaks and paddleboards. If you are concerned please give us a call.
Should I boat if I am pregnant?
While pregnancy does not always have to preclude you from boating, please consult your physician for that decision.
I have previous injuries or current physical limitations, can I boat?
Please consult your physician and if you do decide to boat with us, please inform your guide.
How many people fit in a boat?
Rafts hold a maximum of 6 customers and 1 guide. Kayaks and paddleboards are single capacity boats.
What is your cancellation policy?
You can cancel your trip more than 7 calendar days in advance of the trip date without penalty. Customer cancellations within 7 calendar days of the trip will not receive refunds or a free reschedule. If RO needs to cancel for any reason, customers are not liable for the cost of the trip.
Do I need to know how to swim?
Yes, you need to know how to swim and you must be comfortable in moving water.
What are your age and weight minimum requirements?
For then Lower or Falls trip, customers must be at least 10 years old. For the Upper trip, customers must be at least 5 years old.
Is tipping my guide appropriate?
Most customers do tip their guide. The basic rule of thumb is to treat it like the cost of meal at a restaurant.
What should I wear?
◦For cold weather: running tights or wind pants, long sleeve t-shirt (non-cotton preferred), old sneakers/sport sandals with straps/or water shoes (no crocs or flip flops), wool socks, eye/sun glasses strap, light nylon windbreaker or rain coat, towel, dry set of clothes (for after the trip). We have some wetsuits and paddling jackets if needed.
◦For warm weather: bathing suit or shorts and t-shirt, old sneakers/sport sandals with straps/or water shoes (no crocs or flip flops), eye/sun glasses strap, sunscreen, towel (optional.)
What if it rains on my trip day?
We boat rain or shine…you’re going to get wet either way. If it there is thunder or lightening we have procedures for how to deal with that.
Will I fall of the boat?
There is always a possibility of you falling out. We provide training on what to do in that event.
What should I bring?
Aside for the appropriate clothing and footwear, leave EVERYTHING else in your car locked up. We can store your keys in our safe. Please do not bring keys or electronic devices on the river. A ziplock bag will not protect those items. We sell disposable, waterproof cameras at the shop.